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Ordering info

Products
Index Elektro BV supplies a range of electrotechnical products for use in explosion hazardous areas. Because these products can be used only in areas where gas- and/or dustexplosions can occur and are not suitable for personal use we only supply to businesses. All of our products have the necessary certificates. The quality of Index Elektro BV is also guaranteed by a NEN-EN-ISO 9001-2008 certification as well as our ATEX certification.

Deliveries
All orders that are received on working days before 2pm will be shipped the same day, if in stock. In case products are not in stock or for some other reason cannot be shipped the same day we will inform you by e-mail about the expected delivery date.

Shipment
All orders are shipped by DHL. In some cases orders are delivered by our own delivery service. Orders can also be collected at our premises.

Processing and shipping costs
For orders less than € 250,00 an additional fee is charged for processing and shipment. For deliveries in The Netherlands this fee is:
   - For orders via our webshop the fee is € 7,50 per delivery;
   - For orders per e-mail, fax of telephone the fee is € 25,00 per delivery.
For orders over € 250,00 there is no additional fee. For deliveries outside The Netherlands applicable shipping costs are charged. All fees mentiones are exclusive of VAT.

Prices and payment
All prices are exclusive of VAT. You will be billed. Together with your order the bill will be sent to your postal address. Payment shall occur within 30 days of the billing date.

Orders
On receipt of your order you will receive an order confirmation. When processing of your order starts, you will be informed again, and of course you will be informed when your order is shipped. From that moment, shipments can be followed on DHL's website.

Faulty or damaged products
We take great care in handling and shipping of our products. Unfortunately it occasionally happens that a faulty or damaged product is shipped. In such a case you are required to let us know ASAP via e-mail.

Stocks
We strive for a balanced stock management. However it can happen that stocks are temporarily low. In such a case we always deliver the available quantity, and the remaining products will be delivered ASAP.

Returning products
Products that we keep in (limited) stock can be returned to us within 15 days of delivery. Returned products should be undamaged, unused and complete. Of course returning products is possible only after contact with our Sales department. Returns shall be paid for by the client. Products that we do not keep in stock can only be returned on the conditions of our suppliers. Please contact us for that. For all deliveries our General Terms and Conditions of Payment and Delivery apply. For all our online activities our Disclaimer applies.

Cancellation
An order can be cancelled for products we keep in (limited) stock until they are ready for shipment. After that you can return the products to us. Products that we have ordered especially for you can only be returned on the conditions of our suppliers. Please contact us for more information.

Contact info
Office: Harregatplein 15, 3214 VP Zuidland, Netherlands
Mail: P.O. Box 22, NL-3215 ZG Zuidland, Netherlands
Phone: +31 181 452120, Fax: +31 181 452185
E-mail: webshop@indexelektro.nl

Chamber of Commerce and VAT number
Chamber of Commerce Rotterdam: 24400259
VAT-number: NL817000653B01